Help (FAQ)

Frequently Asked Questions

 

  1. When will my product arrive? Most orders ship within 2 business days. Actual shipping time is 1-7 days depending on the location being shipped to.

  2. How do I track my order? After your order is processed and shipped it will be assigned a tracking number which will be emailed to you. Click here to enter your tracking number.

  3. What if my shipment arrives damaged? We guarantee your order to arrive in perfect condition or we'll make it right. Save packing material and contact us immediately. We will offer a replacement or refund.

  4. What is your return policy? We want you to love your purchase from us. If you don’t like a product for any reason, ship it back to us. Please see our full return policy for more details.

  5. Will sales tax be added to my order? A 6% Michigan sales tax is only added to orders shipped within Michigan. All other orders are tax free

  6. Is you order secure?  Running a secure ecommerce solution and keeping your online store safe is our number one priority. We continuously invest significant time and money to adjust to the latest threats.

  7. What is your privacy policy? We will never sell or give your information to anyone else.

  8. How much is shipping? Please see our shipping page for more information.

  9. Can I ship directly to someone as a gift? All you have to do is enter a separate ship to address. We will remove all pricing information from the shipment. Billing information will be emailed to you directly.

  10. Do you have other items which are not pictured on your website? The items listed on our web site are only a small sample of the Finnish and Yooper items available in our store. If you are looking for something else, contact us and we will try to find it for you.

  11. Do you carry other types of products in your store? Touch of Finland has over 4000 square feet of products. Online we only feature a sampling of our best Finnish and Yooper products. We also carry: kitchen gadgets, gourmet foods, fashion accessories, jewelry, home décor, giftware and much more. If you are in Marquette stop by to see all we offer.

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