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Exchange Policy
Last updated July 01, 2023
Effortlessly facilitate size exchanges for PaaPii Clothing, Lahtiset Slippers, T-Shirts and Sweatshirts through our convenient Exchange Portal.
You have a generous 90-day window from the date of purchase to initiate your exchange.
Exchanges are exclusively available for customers located in the contiguous United States (US 48).
Lahtiset Slippers purchased online can be exchanged for another size for FREE by using our online return portal.
Please note: Exchanges are only available for items from the original order and not to exchanged items.
PaaPii clothing items purchased online can be exchanged for another size for FREE by using our online return and exchange portal.
Please note: Exchanges are only available for items from the original order and not to exchanged items.
T- Shirt / Sweatshirt items purchased online can be exchanged for another size for $4.95 per order by using our online return portal.
Please note: Exchanges are only available for items from the original order and not to exchanged items.
We only offer exchanges for the following items:
- PaaPii Clothing
- Lahtiset Slippers
- T-Shirts & Sweatshirts
For all other items, we do not offer exchange services. However, you can still return the item(s) by following our return policy guidelines. If you wish to obtain different item(s), you can repurchase them from our website, subject to availability.
To initiate the return process, please make use of our online returns portal.
Damaged / Defective Items
In the event that you have received a damaged/defective item or an item that does not match your order, we kindly request you to reach out to our customer service within 5 days of delivery. You can contact us by submitting photographic evidence to orders@touchoffinland.com. Our team will promptly assist you and provide options for a refund or a replacement item.