Last updated March 02, 2022
Quickly and easily return items with our Returns Portal. US 48 customers can purchase prepaid return shipping labels but all customers are welcome to ship returns back themselves.
You have 90 days from the day of purchase to start a return.
Yes! Touch of Finland offers return shipping labels for US 48 customers. Using our prepaid return shipping labels is the recommended way to return your purchase, as you will be able to track your return and receive your refund much more quickly than if you were to send your return back yourself.
Prepaid return shipping labels can be purchased for $9.95 per order. Return shipping labels can be purchased and all returns can be submitted in our Returns Portal.
Some items aren’t eligible for return via prepaid return labels but you may elect to return the item back yourself. Ineligible items: Sauna Buckets, Steamers/Juicers
We offer size exchanges for Shirts/Sweatshirts and Lahtiset Slippers. You can find details about size exchanges here.
Otherwise, we do not offer exchanges but we welcome you to return the item(s) by mail in accordance with our Return Policy by using our online returns portal and repurchasing any available item(s) on our site.
All returned items must be in new and unused condition, with all original tags and packaging.
We are not liable for any returned items that may become damaged in-transit. Please pack breakable items securely.
Include a note inside the return package with the order number and name.
We will refund you within 1-5 business days after we receive and accept your return.
Damaged / Defective Items
If you have received a damaged/defective item or an item that is not the one you ordered, please contact customer service within 5 days of delivery by submitting photos of proof to firstname.lastname@example.org. We will offer a refund or replacement item.