How It Works:
Pick Up FAQs
When your order is ready, you can pick up at your convenience during regular store hours!
Bring your ID or have your order confirmation email (on your phone or printed) ready to show the store associate.
You will receive a notification email when your order is ready to be picked up. Orders will be ready for pickup within 1-2 business days from the time the order is placed, often being ready the same day.
By default only the person who placed the order may collect the order. If you need to designate a pickup person you must email or call us ahead of time.
Orders made online and scheduled for In-Store Pickup will be held for 7 days. After 7 days, we will follow up with a phone reminder to pick up your order.
We can process your return in-store or by mail according to our existing Return Policy.
Your card is charged only once we have confirmed that the order is ready for pickup.