Exchange Policy

Last updated November 23, 2024

Easily initiate size exchanges for Clothing items and Lahtiset Slippers using our Exchange Portal.

You have a generous 90-day window from the date of purchase to initiate your exchange.

Please note that exchanges are only available to customers within the United States.

Start Exchange

Lahtiset Slippers purchased online can be exchanged for another size for FREE* by using our online return portal.

*You are entitled to one free exchange per item per order. If you need to exchange an item that has already been exchanged, standard return costs will apply for the second exchange or refund.

If we do not have a size available for exchange, we will process your return for free.

*Exchanges available only for USA orders.

Clothing items purchased online can be exchanged for another size by using our online return portal.

  • Marimekko and PaaPii clothing exchanges are FREE*.
  • T-Shirt/Sweatshirt exchanges cost $4.95 per order.

*You are entitled to one free exchange per item per order. If you need to exchange an item that has already been exchanged, standard return costs will apply for the second exchange or refund.

If we do not have a size available for exchange, we will process your return for free.

*Exchanges available only for USA orders.

We only offer exchanges for the following items:

  • Clothing items
  • Lahtiset Slippers

We do not provide exchange services for all other items. You can, however, initiate returns through our standard process and place a new order for any replacement items.

To initiate the return process, please make use of our online returns portal.

Damaged / Defective Items

If you receive a damaged, defective, or incorrect item, please contact our customer service within 5 days of delivery. Follow the instructions included in the package with your order. To process your claim, we will require photos of the damaged item, the outer box, and the packaging materials. Please send the necessary information to orders@touchoffinland.com, and our dedicated team will promptly assist you.