Free Shipping | All Orders $80+
We offer FREE shipping* on all orders of $80 or more for all domestic orders (except Hawaii & Alaska). For orders under $80 we offer Standard Ground shipping for a flat fee of $5.95. For international orders see our rates listed below.
*Excludes Sauna Heaters and Room Kits.
WHAT ARE MY SHIPPING OPTIONS?
|United States||Standard Ground Shipping||FREE for orders $80+*|
$5.95 flat fee on all orders less than $80
|Alaska & Hawaii||Standard Ground Shipping||$19.95 flat fee|
|Canada||USPS Priority Mail Intl.||$24.95 base rate (We will contact you within 24 hours if your order requires more postage. You may cancel your order if you do not wish to proceed with the new amount.)|
|Other International||USPS Priority Mail Intl.||$39.95 base rate (We will contact you within 24 hours if your order requires more postage. You may cancel your order if you do not wish to proceed with the new amount. In the event that you order requires less postage than $39.95 we will refund you the difference.)|
**Customers outside of the United States are responsible for any customs, duties and brokerage charges which may be imposed. These charges will be collected when your order enters the final destination country. Unfortunately, we cannot provide estimates of these charges. Check with your local authorities.
SHIPMENT PROCESSING TIME
All orders are processed within 24-48 business hours. If an item is out of stock we will notify you immediately. Should this occur, you will be given the option of modifying or cancelling your order. Your payment method is not billed until the order ships.
DELIVERY TRANSIT TIMES
Orders shipped within the United States typically take 1-3 transit days. International orders typically take 2-5 weeks.
*Delays in transit time can occur due to severe weather, natural disasters, and other carrier related delays beyond our control.
**Covid-19 Update: As of March 2020 we've experienced an increase in carrier related delays. Please allow extra time for your package to arrive.
All items are guaranteed to arrive in perfect condition. If an item arrives damaged follow the instructions below.
- Take pictures of the damaged items, shipping box and materials. Be sure to show any damage to the shipping box if applicable.
- Save all packaging material and damaged items until we let you know they’re okay to toss.
- Contact us with all of the above and your order number.
RETURNS & EXCHANGES
All items are guaranteed to arrive in perfect condition and exchanges are hassle-free.
View our full returns and exchange policy.